How to sign up and log in
This guide explains how to sign up for a Nanny Admin account, log in, and ensure your account is set up correctly.
1: Open the app to sign up or log in
- When you open the app for the first time, you will see a welcome page.
- New users: Tap Sign up.
- Returning users: Tap Log in and enter your credentials.
- You can sign up or log back in with Google or Apple: If you prefer, tap Continue with Google or Continue with Apple and follow the prompts to sign up or log in with your existing account.
2: Complete your account setup
If signing up for the first time with an email, you will need to:
- Choose a password (must be at least 8 characters, and include 1 uppercase letter, 1 lowercase letter, and 1 number).
- Verify your email by checking your inbox for a confirmation link.
Then:
- Select your profile type – Nanny or Parent (this cannot be changed later).
- Enter your personal details, including your name, currency and country.
- You’ll then land on a final welcome screen, which explains the next steps to get started.
- Once your account is created, the app will keep you logged in for easy access.
Important notes
- Your profile type (Nanny or Parent) cannot be changed after sign-up. If you select the wrong profile, you will need to delete your account and start again. See How to delete your account for instructions.
- If you do not receive a verification email, check your spam folder or request a new one from the app.
- If you forget your password, use the Forgot Password? option on the login screen.